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No Dial Tone - Can't Make Calls for CA, OR and WA
6 months ago
| Article no. 8543
Introduction
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There are a few types of No Dial Tone; it can happen on one or more phones with the same phone number
- Dead air
- Loud humming sound
- Static/noise that prevents you from making or receiving calls
If you hear static or noise on your line, but can successfully complete a call, troubleshoot static on your line
Verify wiring is securely connected and batteries are not outdated
- Dead air
Resolution Steps
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Cordless Phones
- Verify the handset is charged, then unplug the base from the phone jack and electrical outlet
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Plug a standard corded telephone into that jack
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Unplug all additional equipment from your telephone jacks (answering machines, fax machines, etc.)
- If you can make outgoing calls when the additional equipment is disconnected, plug each piece back in one at a time to determine if a piece of equipment is causing the issue
- If you can make outgoing calls when the additional equipment is disconnected, plug each piece back in one at a time to determine if a piece of equipment is causing the issue
Dial Tone on One Phone of Many
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Unplug the existing phone from the malfunctioning jack and plug a spare telephone into the jack
- If phone service is restored, the problem may have been caused by the other telephone
- If you still experience no dial tone on one or more of your telephones, please chat with a representative or contact us for further assistance
- Verify the handset is charged, then unplug the base from the phone jack and electrical outlet
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps