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Voice Mail for CA, OR and WA



Resolution Steps

Voice Mail Set Up

  • Dial *9 from your phone line; the tutorial guides you to

    • Create a new personal pass code:

      • PIN must be six to twenty digits long

      • Cannot be a sequence of numbers (1,2,3,4)

      • Cannot be the last four digits of the phone number

    • Record a name announcement

    • Record a personal greeting which can be up to two minutes long or select a standard greeting options

      • To update future greetings, press 3 from the greetings menu


Check Messages from Home

    • Dial *9 or your telephone number

    • At the prompt, enter your PIN

    • Follow the prompts to access your messages


Check Messages When Away from Home

    • Dial your telephone number

    • Press the star (*) key during the recorded greeting

    • At the prompt, enter your PIN

    • Follow the prompts to access your messages


Voice Mail Commands

    • When listening to messages, follow these commands

      • Save a message: press 2

      • Fast-forward 5 seconds: press 99

      • Rewind 5 seconds: press 77

      • Keep the current message and skip to the next message: press #

      • Delete a message: press 3

      • Reply to a message: press 4

      • For helpful hints: press 0



Delete a Message Permanently

    • When pressing 3 to delete a message, it is moved to a folder

    • If the folder is not emptied, the mail box may say it is full

    • To permanently clear a deleted message:

      • Log into your voice mail as normal

      • Choose option 6 to Play deleted messages

      • Press 3 to delete a message permanently


Reset PIN


Change Number of Rings to Voice Mail

    • Change the number of rings in the Phone Portal

      • Click Settings tab

      • Click Messages tab

      • Under General, increase the number of rings by increasing the seconds

      • Click Apply

        • One ring = 6 seconds

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps