Voice Mail for CA, OR and WA

Voice Mail

Voice Mail Set Up

 

 

• Dial *9 from your phone line; the tutorial guides you to
   
  • Create a new personal pass code:
     
    • PIN must be four to twenty digits long
       
    • Cannot be a sequence of numbers (1,2,3,4) 
       
    • Cannot be the last four digits of the phone number
       
  • Record a name announcement
     
  • Record a personal greeting or select a standard greeting options
     
    • To update future greetings, press 3 from the greetings menu

   

Check Messages from Home

 

• Dial *9 or your telephone number
   
• At the prompt, enter your PIN
   
• Follow the prompts to access your messages
   

 

Check Messages When Away from Home

 

• Dial your telephone number
   
• Press the star (*) key during the recorded greeting
   
• At the prompt, enter your PIN
   
• Follow the prompts to access your messages

 

Voice Mail Commands

 

• When listening to messages, follow these commands
   
  • Save a message: press 2
     
  • Fast-forward 5 seconds: press 99
     
  • Rewind 5 seconds: press 77
     
  • Keep the current message and skip to the next message: press #
     
  • Delete a message: press 3
     
  • Reply to a message: press 4
     
  • For helpful hints: press 0

   

 

Delete a Message Permanently

 

• When pressing 3 to delete a message, it is moved to a folder
   
• If the folder is not emptied, the mail box may say it is full  
   
• To permanently clear a deleted message:
   
  • Log into your voice mail as normal
     
  • Choose option 6 to Play deleted messages
     
  • Press 3 to delete a message permanently
     

 

Reset PIN

 

• Chat with a representative or contact us to reset the Voice Mail Pin
   

 

Change Number of Rings to Voice Mail

 

• Change the number of rings in the Phone Portal
   
  • Click Settings tab
     
  • Click Messages tab
     
  • Under General, increase the number of rings by increasing the seconds
     
  • Click Apply
     
    • One ring =  6 seconds 

Family Voice Mail

Voice Mail Set Up

 

 

• Dial *9 from your phone line; the tutorial guides you to
   
  • Create a new passcode:
     
    • PIN must be four to twenty digits long
       
    • Cannot be a sequence of numbers (1,2,3,4) 
       
    • Cannot be the last four digits of the phone number
       
• Record a name announcement
   
  • Record a personal greeting or select a standard greeting options
     
• To update future greetings, press 3 from the greetings menu
   
• Follow  tutorial to set up additional mail boxes
   

 

Handling Messages

 

• To check your messages, press 1
   
  • Repeat Message: Press 1
     
  • Save As New: Press 2
     
  • Delete Message: Press 3
     
  • Reply to Message: Press 4
     
  • Send a Copy: Press 5
     
  • Leave as Saved: Press #
     
• To send a message, press 2
   
  • Enter a phone number, or a group list number, then press #
     
    • A group list is a list of contacts that has been previously created
       
    • It will allow you to send one message to a group of phone numbers
       
  • To Exit : Press **
     

 

Change Greeting

 

• To change your greeting, press 3; these options become available
   
• Set Up a Personal Greeting, press 1 (tutorial walks you through set up)
   
• To select system generated greeting or change the recording of your name: press 3
   
  • To choose type of system greeting: press 1; select one of the following:
     
    • system generated greeting with recorded name: press 1
       
    • system generated greeting with phone number: press 2
       
    • system generated greeting without name or number: Press 3
       
    • To exit: press *
       
• To review / re-record your name: press 2
   
  • To make a new recording: press 1
     
  • Exit: press *
     
  • Exit: *
     
• Work with the greeting that callers hear when your line is busy: press 5
   
  • This walks you through recording a greeting for busy
     
• Exit: press *
   

 

Change Mailbox Settings

 

• To change mailbox settings, press 4
   
• To work with Group Lists: press 1
   
  • Add a Group List: press 1
     
  • Edit/delete a Group List: press 2
     
  • Review Group Lists: press 3
     
  • Exit : Press *
     
• Hands Free / Time Saver options: press 2
   
  • Change Auto Play Settings: press 1
     
  • Turn Auto Play off / ON: press 1
     
  • Exit: press *
     
  • Change Settings for Urgent Messages: press 2
     
    • Turn Auto Play OFF / ON: press 1
       
    • Exit: press *
       
• Change Voice Mail Preferences: press 3
   
  • Change voice mail preferences for voice mail headers: press 1
     
    • Turn headers off / on: press 1
       
    • Exit: press *
       
  • Change Voice Mail Preferences for Voice Mail Bodies: press 2
     
    • Turn Voice Mail Bodies OFF / ON : Press 1
       
    • Exit : Press *
       
  • Exit: Press *
     
• Security Settings: press 3
   
  • Change PIN: press 1
     
    • Enter a new PIN between 4-6 digits. Press # when done
       
  • Change Fast Login Feature: press 2
     
    • This will toggle entering your phone number when calling from another phone number off / on: press 1
       
    • Exit: press *
       
  • Skip PIN Feature: press 3
     
    • Turn PIN entry off / on: press 1
       
    • Exit: press *
       
  • Exit: press *
    
     

 

Group Mailbox Options

 

• For Group Mailbox Options, press 4
   
  • To enable a secondary mailbox: press 1
     
    • Press 1 to enable the mailbox. It will tell you which mailbox key it is: 1-8. Select the key for the mailbox
       
      • Enable: press 1
         
      • Exit: press *
         
  • Disable a Secondary Mailbox: press 2
     
    • The system will read off the mailbox keys, press the key for the mailbox you want to delete
       
      • Disable: press 1
         
      • Continue to additional mailboxes: press #
         
      • Exit: press *
         
  • Add a Secondary Mailbox: press 3
     
    • After a secondary mailbox has been added, you will be given the key. To repeat, press 1
       
    • Add up to 8 secondary mailboxes
       
  • Delete a Secondary Mailbox: press 4
     
    • The system reads off the numbers for each mailbox key. Press the key for the mailbox you wish to delete
       
    • Delete: press 1
       
    • Continue through mailboxes: press #
       
    • Exit: press *
       
  • Exit: press *
     

 

Notification and Additional Settings

 

• Notification Settings: press 4
   
  • Message Waiting Indicator off/on: press 1
     
  • Exit: press *
     
• Additional Settings: press 6
   
  • Language Selection: press 3
     
    • To change current language: press 1
       
    • When you hear the language you want: press 1
       
    • Skip to the next language: press #
       
    • Go back to the previous language on the list: press 2
       
    • Exit: press *
       
  • To change the language that callers hear when they reach your voice mail: press 2
     
    • Exit: press *
       
  • Broadcast Options: press 4
     
    • Marketing Broadcasts off/on: press 1
       
    • Exit: press *
       
  • Get Deleted Messages: press 6
     
  • Leave and Login to New Mailbox: press 7
     
  • Help: press 0
     
    • Skip Topics: press #
       
    • Restart Hints Section: press 1
       

 

Work with Secondary Mailboxes

 

• To check new messages in mailbox: press 7
   
  • To login as mailbox 1: press 1 (mailbox 2: press 2, etc.)
     
• Setting up Sub-Mailboxes:
   
  • Create PIN
     
  • Record Name
     
    • To change recording: press 1
       
    • If alright: press #
       
  • Select Greeting
     
    • Personal greeting: press 1
       
    • System greeting with name: press 2
       
    • System greeting with phone number: press 3
       
    • System greeting without name and number: press 4
       
  • The Sub-Mailbox is now set up