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Voice Mail for CA, OR and WA

 

Introduction

Resolution Steps


Voice Mail Set Up

  • Voice mail instructions and support  

  • Dial *9 from your phone line; the tutorial guides you to
     
    • Create a new personal pass code:
       
      • PIN must be six to twenty digits long
         
      • Cannot be a sequence of numbers (1,2,3,4)
         
      • Cannot be the last four digits of the phone number
         
    • Record a name announcement
       
    • Record a personal greeting which can be up to two minutes long or select a standard greeting options
       
      • To update future greetings, press 3 from the greetings menu
         

 

Check Messages from Home

 
  • Dial *9 or your telephone number
     
  • At the prompt, enter your PIN
     
  • Follow the prompts to access your messages
     
  • Note: store up to 30 messages (2 minutes in length)for up to 30 days

 

Check Messages When Away from Home

 
  • Dial your telephone number
     
  • Press the star (*) key during the recorded greeting
     
  • At the prompt, enter your PIN
     
  • Follow the prompts to access your messages

 

Voice Mail Commands

 
  • When listening to messages, follow these commands
     
    • Save a message: press 2
       
    • Fast-forward 5 seconds: press 99
       
    • Rewind 5 seconds: press 77
       
    • Keep the current message and skip to the next message: press #
       
    • Delete a message: press 3
       
    • Reply to a message: press 4
       
    • For helpful hints: press 0

     

 

Delete a Message Permanently

 
  • When pressing 3 to delete a message, it is moved to a folder
     
  • If the folder is not emptied, the mail box may say it is full
     
  • To permanently clear a deleted message:
     
    • Log into your voice mail as normal
       
    • Choose option 6 to Play deleted messages
       
    • Press 3 to delete a message permanently
       

 

Reset PIN

 

 

Change Number of Rings to Voice Mail

 
  • Change the number of rings in the Phone Portal
     
    • Click Settings tab
       
    • Click Messages tab
       
    • Under General, increase the number of rings by increasing the seconds
       
    • Click Apply
       
      • One ring = 6 seconds

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps