How May I Help You?

Voice Mail for CA, OR and WA

 

Introduction

Resolution Steps



Voice Mail

    Voice Mail Set Up

     

     
    • Dial *9 from your phone line; the tutorial guides you to
       
      • Create a new personal pass code:
         
        • PIN must be four to twenty digits long
           
        • Cannot be a sequence of numbers (1,2,3,4) 
           
        • Cannot be the last four digits of the phone number
           
      • Record a name announcement
         
      • Record a personal greeting or select a standard greeting options
         
        • To update future greetings, press 3 from the greetings menu

       

    Check Messages from Home

     
    • Dial *9 or your telephone number
       
    • At the prompt, enter your PIN
       
    • Follow the prompts to access your messages
       

     

    Check Messages When Away from Home

     
    • Dial your telephone number
       
    • Press the star (*) key during the recorded greeting
       
    • At the prompt, enter your PIN
       
    • Follow the prompts to access your messages

     

    Voice Mail Commands

     
    • When listening to messages, follow these commands
       
      • Save a message: press 2
         
      • Fast-forward 5 seconds: press 99
         
      • Rewind 5 seconds: press 77
         
      • Keep the current message and skip to the next message: press #
         
      • Delete a message: press 3
         
      • Reply to a message: press 4
         
      • For helpful hints: press 0

       

     

    Delete a Message Permanently

     
    • When pressing 3 to delete a message, it is moved to a folder
       
    • If the folder is not emptied, the mail box may say it is full  
       
    • To permanently clear a deleted message:
       
      • Log into your voice mail as normal
         
      • Choose option 6 to Play deleted messages
         
      • Press 3 to delete a message permanently
         

     

    Reset PIN

     

     

    Change Number of Rings to Voice Mail

     
    • Change the number of rings in the Phone Portal
       
      • Click Settings tab
         
      • Click Messages tab
         
      • Under General, increase the number of rings by increasing the seconds
         
      • Click Apply
         
        • One ring =  6 seconds 
 

Family Voice Mail

    Voice Mail Set Up

     

     
    • Dial *9 from your phone line; the tutorial guides you to
       
      • Create a new passcode:
         
        • PIN must be four to twenty digits long
           
        • Cannot be a sequence of numbers (1,2,3,4) 
           
        • Cannot be the last four digits of the phone number
           
    • Record a name announcement
       
      • Record a personal greeting or select a standard greeting options
         
    • To update future greetings, press 3 from the greetings menu
       
    • Follow  tutorial to set up additional mail boxes
       

     

    Handling Messages

     
    • To check your messages, press 1
       
      • Repeat Message: Press 1
         
      • Save As New: Press 2
         
      • Delete Message: Press 3
         
      • Reply to Message: Press 4
         
      • Send a Copy: Press 5
         
      • Leave as Saved: Press #
         
    • To send a message, press 2
       
      • Enter a phone number, or a group list number, then press #
         
        • A group list is a list of contacts that has been previously created
           
        • It will allow you to send one message to a group of phone numbers
           
      • To Exit : Press **
         

     

    Change Greeting

     
    • To change your greeting, press 3; these options become available
       
    • Set Up a Personal Greeting, press 1 (tutorial walks you through set up)
       
    • To select system generated greeting or change the recording of your name: press 3
       
      • To choose type of system greeting: press 1; select one of the following:
         
        • system generated greeting with recorded name: press 1
           
        • system generated greeting with phone number: press 2
           
        • system generated greeting without name or number: Press 3
           
        • To exit: press *
           
    • To review / re-record your name: press 2
       
      • To make a new recording: press 1
         
      • Exit: press *
         
      • Exit: *
         
    • Work with the greeting that callers hear when your line is busy: press 5
       
      • This walks you through recording a greeting for busy
         
    • Exit: press *
       

     

    Change Mailbox Settings

     
    • To change mailbox settings, press 4
       
    • To work with Group Lists: press 1
       
      • Add a Group List: press 1
         
      • Edit/delete a Group List: press 2
         
      • Review Group Lists: press 3
         
      • Exit : Press *
         
    • Hands Free / Time Saver options: press 2
       
      • Change Auto Play Settings: press 1
         
      • Turn Auto Play off / ON: press 1
         
      • Exit: press *
         
      • Change Settings for Urgent Messages: press 2
         
        • Turn Auto Play OFF / ON: press 1
           
        • Exit: press *
           
    • Change Voice Mail Preferences: press 3
       
      • Change voice mail preferences for voice mail headers: press 1
         
        • Turn headers off / on: press 1
           
        • Exit: press *
           
      • Change Voice Mail Preferences for Voice Mail Bodies: press 2
         
        • Turn Voice Mail Bodies OFF / ON : Press 1
           
        • Exit : Press *
           
      • Exit: Press *
         
    • Security Settings: press 3
       
      • Change PIN: press 1
         
        • Enter a new PIN between 4-6 digits. Press # when done
           
      • Change Fast Login Feature: press 2
         
        • This will toggle entering your phone number when calling from another phone number off / on: press 1
           
        • Exit: press *
           
      • Skip PIN Feature: press 3
         
        • Turn PIN entry off / on: press 1
           
        • Exit: press *
           
      • Exit: press *

         

     

    Group Mailbox Options

     
    • For Group Mailbox Options, press 4
       
      • To enable a secondary mailbox: press 1
         
        • Press 1 to enable the mailbox. It will tell you which mailbox key it is: 1-8. Select the key for the mailbox
           
          • Enable: press 1
             
          • Exit: press *
             
      • Disable a Secondary Mailbox: press 2
         
        • The system will read off the mailbox keys, press the key for the mailbox you want to delete
           
          • Disable: press 1
             
          • Continue to additional mailboxes: press #
             
          • Exit: press *
             
      • Add a Secondary Mailbox: press 3
         
        • After a secondary mailbox has been added, you will be given the key. To repeat, press 1
           
        • Add up to 8 secondary mailboxes
           
      • Delete a Secondary Mailbox: press 4
         
        • The system reads off the numbers for each mailbox key. Press the key for the mailbox you wish to delete
           
        • Delete: press 1
           
        • Continue through mailboxes: press #
           
        • Exit: press *
           
      • Exit: press *
         

     

    Notification and Additional Settings

     
    • Notification Settings: press 4
       
      • Message Waiting Indicator off/on: press 1
         
      • Exit: press *
         
    • Additional Settings: press 6
       
      • Language Selection: press 3
         
        • To change current language: press 1
           
        • When you hear the language you want: press 1
           
        • Skip to the next language: press #
           
        • Go back to the previous language on the list: press 2
           
        • Exit: press *
           
      • To change the language that callers hear when they reach your voice mail: press 2
         
        • Exit: press *
           
      • Broadcast Options: press 4
         
        • Marketing Broadcasts off/on: press 1
           
        • Exit: press *
           
      • Get Deleted Messages: press 6
         
      • Leave and Login to New Mailbox: press 7
         
      • Help: press 0
         
        • Skip Topics: press #
           
        • Restart Hints Section: press 1
           

     

    Work with Secondary Mailboxes

     
    • To check new messages in mailbox: press 7
       
      • To login as mailbox 1: press 1 (mailbox 2: press 2, etc.)
         
    • Setting up Sub-Mailboxes:
       
      • Create PIN
         
      • Record Name
         
        • To change recording: press 1
           
        • If alright: press #
           
      • Select Greeting
         
        • Personal greeting: press 1
           
        • System greeting with name: press 2
           
        • System greeting with phone number: press 3
           
        • System greeting without name and number: press 4
           
      • The Sub-Mailbox is now set up

         
 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps