Voice Mail for CA, OR and WA

2 months ago | Article no. 6910

Introduction

Resolution Steps

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Voice Mail Set Up

Voice mail instructions and support

Dial *9 from your phone line; the tutorial guides you to
- Create a new personal pass code:
  - PIN must be six to twenty digits long
  - Cannot be a sequence of numbers (1,2,3,4)
  - Cannot be the last four digits of the phone number
- Record a name announcement
- Record a personal greeting which can be up to two minutes long or select a standard greeting options

Check Messages from Home

Dial *9 or your telephone number
At the prompt, enter your PIN
Follow the prompts to access your messages
Note: store up to 30 messages (2 minutes in length)for up to 30 days

Check Messages When Away from Home

Dial your telephone number
Press the star (*) key during the recorded greeting
At the prompt, enter your PIN
Follow the prompts to access your messages

Voice Mail Commands

When listening to messages, follow these commands
- Save a message: press 2
- Fast-forward 5 seconds: press 99
- Rewind 5 seconds: press 77
- Keep the current message and skip to the next message: press #
- Delete a message: press 3
- Reply to a message: press 4
- For helpful hints: press 0

Delete a Message Permanently

When pressing 3 to delete a message, it is moved to a folder
If the folder is not emptied, the mail box may say it is full
To permanently clear a deleted message:
- Log into your voice mail as normal
- Choose option 6 to Play deleted messages
- Press 3 to delete a message permanently

Reset PIN

Chat with a representative or contact us to reset the Voice Mail Pin

Change Number of Rings to Voice Mail

Change the number of rings in the Phone Portal
- Click Settings tab
- Click Messages tab
- Under General, increase the number of rings by increasing the seconds
- Click Apply
  - One ring = 6 seconds

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps