Tracking Data Allotments

• High data usage takes up additional resources to manage our network in order to maintain reliable internet access for all customers
   
• The fair solution is for heavy data users to contribute more towards the resources required
   
• Our data allotment is not a usage cap that cuts off service when it reached the limit; instead, when the allotment is exceeded accounts are charged a small fee for overages
   
  • Our research shows less than 1% of our customers use more than 100GB per month, meaning over 99% of customers are not charged overages
     
  • See the Policies, Agreements, Terms of Service and Scope of Support on our website

Checking Your Data Usage

• Login to MyWave at https://my.wavebroadband.com/login and Click on the View Data Usage
   
  • Users can also set up an email alert by clicking on the Usage Email Alerts option on the right hand column
     
  • Data usage tracking updates every 24 hours, between 12AM-2AM, from the day before, and resets at the end of each calendar month
  
  
  • Data usage consists of both uploads and downloads, on all devices in a customer home at the account level
  
  
  • Tracking is only on the amount of data used, not what the data is or any specific internet activity

Data Transfer Amounts - Typical Usage

 

Data Transfer Amounts - Typical Average Usage
Email Average File Size 59KB Send or Receive 1,694,915 emails = About 100GB Send or Receive 5,084,745 emails = About 300GB	Web Page Average File Size 130KB View 769,230 web pages = About 100GB View 2,307,690 web pages = About 300GB	Song File Average File Size 4MB Download 25,000 song files = About 100GB Download 75,000 song files = About 300GB
SD Movie Average File Size 2GB Download/Stream 50 SD movies = About 100GB Download/Stream 150 SD movies = About 300GB	HD Movie Average File Size 5GB Download/Stream 20 HD movies = About 100GB Download/Stream 60 HD movies = About 300GB	Hour of Online Gaming Average File Size 15-30MB Online gaming for 3,400 hours = About 100GB Online gaming for 3,400& hours = About 300GB

Bandwidth/Data Allotments - Residential:

Residential Package	Data Quota
High Speed 3	100GB
High Speed 5	100GB
High Speed 6	100GB
High Speed 10	100GB
High Speed 15	300GB
High Speed 18	300GB
High Speed 25	300GB
High Speed 30	300GB
High Speed 35	300GB
High Speed 50	300GB
High Speed 55	400GB
High Speed 100	400GB
Power User 110	1TB
High Speed 250	500GB
High Speed 500	1TB
High Speed GIG	Unlimited Included
Cablespeed	300GB
Cablespeed Lite	100GB

Bandwidth/Data Allotments - Business:

Business Package	Data Quota
Business High Speed 10	200GB
Business High Speed 15	300GB
Business High Speed 18	600GB
Business High Speed 30	600GB
Business High Speed 50	600GB
Business High Speed 55	600GB
High Speed 80	600GB
Business High Speed 110	1TB
Business High Speed 250	1TB
Business High Speed GIG	1TB

Data Usage Doesn't Match or Too High

• Data usage is tracked by the modem's MAC address, which is unique to the services


• Make sure the router is secured; unsecured Wi-Fi access may cause higher usage due to unauthorized access


• Run a virus scan / malware check on all devices viruses and malware increase data usage

Data Allotment Upgrades

• Chat with a representative or contact us for data allotment upgrades