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Tracking Data Allotments

 

Introduction

  • High data usage takes up additional resources to manage our network in order to maintain reliable internet access for all customers
     
  • The fair solution is for heavy data users to contribute more towards the resources required
     
  • Our data allotment is not a usage cap that cuts off service when it reached the limit; instead, when the allotment is exceeded accounts are charged a small fee for overages
     

Resolution Steps

Checking Your Data Usage

    • Login to MyWave at https://my.wavebroadband.com/login and Click on the View Data Usage
       
      • Users can also set up an email alert by clicking on the Usage Email Alerts option on the right hand column
         
      • Data usage tracking updates every 24 hours, between 12AM-2AM, from the day before, and resets at the end of each calendar month

      • Data usage consists of both uploads and downloads, on all devices in a customer home at the account level

      • Tracking is only on the amount of data used, not what the data is or any specific internet activity

 

Data Transfer Amounts - Typical Usage

     
    Data Transfer Amounts - Typical Average Usage

    Email

    Average File Size 59KB

    Send or Receive 1,694,915 emails = About 100GB

    Send or Receive 5,084,745 emails = About 300GB


    Web Page

    Average File Size 130KB

    View 769,230 web pages = About 100GB

    View 2,307,690 web pages = About 300GB


    Song File

    Average File Size 4MB

    Download 25,000 song files = About 100GB

    Download 75,000 song files = About 300GB


    SD Movie

    Average File Size 2GB

    Download/Stream 50 SD movies = About 100GB

    Download/Stream 150 SD movies = About 300GB


    HD Movie

    Average File Size 5GB

    Download/Stream 20 HD movies = About 100GB

    Download/Stream 60 HD movies = About 300GB


    Hour of Online Gaming

    Average File Size 15-30MB

    Online gaming for 3,400 hours = About 100GB

    Online gaming for 10,200 hours = About 300GB

 

Bandwidth/Data Allotments - Residential:

    Residential Package Data Quota
    High Speed 3 100GB
    High Speed 5 100GB
    High Speed 6 100GB
    High Speed 10 100GB
    High Speed 15 300GB
    High Speed 18 300GB
    High Speed 25 300GB
    High Speed 30 300GB
    High Speed 35 300GB
    High Speed 50 300GB
    High Speed 55 400GB
    High Speed 100 400GB
    Power User 110 1TB
    High Speed 250 500GB
    High Speed 500 1TB
    High Speed GIG Unlimited Included
    Cablespeed 300GB
    Cablespeed Lite 100GB

 

Bandwidth/Data Allotments - Business:

    Business Package Data Quota
    Business High Speed 10 200GB
    Business High Speed 15 300GB
    Business High Speed 18 600GB
    Business High Speed 30 600GB
    Business High Speed 50 600GB
    Business High Speed 55 600GB
    High Speed 80 600GB
    Business High Speed 110 1TB
    Business High Speed 250 1TB
    Business High Speed GIG 1TB

 

Data Usage Doesn't Match or Too High

    • Data usage is tracked by the modem's MAC address, which is unique to the services

    • Make sure the router is secured; unsecured Wi-Fi access may cause higher usage due to unauthorized access

    • Run a virus scan / malware check on all devices viruses and malware increase data usage

 

Data Allotment Upgrades

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps