How May I Help You?

Can I Use My Own Converter Box?



Resolution Steps



  • Customer purchased converters (from a store, auction, etc.) cannot be used with our Cable service 
  • 100% of our Cable service is encrypted; only company-supplied converters enable customers to view our programming
  • Cable Card-receiving devices work with our services; however, a company-supplied Cable Card is required




Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps