How May I Help You?

Can I Use My Own Converter Box?

Introduction

Resolution Steps

 

 

  • Customer purchased converters (from a store, auction, etc.) cannot be used with our Cable service 
     
  • 100% of our Cable service is encrypted; only company-supplied converters enable customers to view our programming
     
  • Cable Card-receiving devices work with our services; however, a company-supplied Cable Card is required

 

 

 

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps