How May I Help You?

Delay in Changing Channels



Resolution Steps

We provide 100% Digital Cable
, which may cause a slight delay when changing channels

  • Digital channels take up less space in a channel line-up than older Analog channels, so we can offer much more channels

  • These channels are digitally compressed, which causes a slight delay (about a second or less) when a channel is changed because the channel needs time to  'decompress'

  • This is not a service issue - any digital video service whether cable or satellite dish exhibits this type of behavior

  • Additionally, you may see a slight delay in comparison when watching a standard or HD converter, as with a DVR or TiVo

    • The DVR / TiVo creates a slight 'buffer' so live TV may be paused

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps