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Introduction
Resolution Steps


Maximum Attachment Size

    Email addresses are limited to sending and receiving files no greater than 25MB
 

Limit for Messages Sent per Hour

    • Limited to sending 400 messages per hour

    •  When exceeded, error 452 - Too many recipients received this hour, only relaying 400 msg/hour! displays

    • To send up to 5000 messages per hour, consider subscribing to a Static IP Address
 

Storage Space and Checking Usage

    Each email address is limited to 5 GB; additional storage space is not available

    • In Webmail, hover over the quota meter near the mailbox logout link to identify space used

 

Email Forwarding After Disconnect Not Available

    • Email on a disconnected account cannot be forwarded to another email address

    • Email service is disconnected when data service is disconnected
 

Traffic Filtered Through Port 25

    • Our company allows traffic through Port 25, only when connecting to your outgoing email server listed here.

    • Mail clients must enable SMTP authentication with the username and password; the same credentials to login to your inbox

    • Webmail users do not have this restriction

    • To connect to other systems through Port 25, subscribe to a Static IP Addresses
 
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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