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Introduction
With our phone service and a wireless connection, use our free Cloud Phone App to:

  • Make and receive calls with the home number on a device when connected to the internet

  • Never miss a call.  Calls to the home number ring simultaneously to all connected devices

  • Stay in contact; one number can reach family members at home or away

  • Easily transfer calls to connected devices
Resolution Steps


Getting Started

    • Install the Cloud Phone app on up to eight devices, including smart phones and tablets 

    • After downloading the Cloud Phone app, contact us to activate your app

    • A password is provided. This password can be used to activate other devices to connect to your home number

    • If the password is changed, update the new password on any additional devices
 

Navigating the Wave Cloud Phone App

    1. Press in the upper right hand corner of the app

    2. The Main Menu gives you the following options

      Contacts

        • Contact lists are automatically pulled from the Contact List on your device when the app is launched

        • Contacts created on the Cloud Phone app do not carry over to your device's phone contacts

       

      Dialer

        Dial your destination number into this screen

        • Calls are free over a free WiFi signal, but data charges may apply through a paid WiFi 

        • To ensure calls are free, turn off cellular roaming on your device

        • Cellular phone plan minutes are used when making or receiving calls on a cellular network

        • Change the connection the Cloud Phone app uses under Settings, then Account in the app. Next to “Make calls using” choose Wave Phone, Cell Phone, or Always Ask

        International Calls With No Roaming

        • Before you arrive in your destination, turn off cellular data, data roaming and do not enable LTE

        • Connect to WiFi and open the Cloud Phone App to make/receive calls
       

      Call History

        Shows all inbound, outbound and missed calls from the telephone number

        • This includes any calls sent or received by this number (from your home phone or any devices using this app)

        • Calls sent or received from your home phone or any devices are included

        • Android or apple phones show the same icons in Call History:


          Green    =  Answered             Blue =  Dialed              Red =  Missed, Did not answer
       

      Messages

        Like call history, messages are shared storage for the Telephone Number

        • All information is shared on all other devices with this app, including the analog phone TUI  (Telephone User Interface)

       

      Settings

        Account Settings

          Account Settings have the ability to:

          • Change the cellular telephone number associated with the app

          • Change the password ( will change the phone portal password)

          • Set ringtones

          • Manage Contacts and Message settings

          • Collect data usage
         

        Tour

          Shows you the features of the Wave Cloud Phone app
         

        Help

          Gives you some basic troubleshooting of the app
         

        Send Feedback

          This option is useful in trouble shooting scenarios

          • No personal information is collected; only hardware and software details about the phone and the app that are used to diagnose problems for the Wave Cloud Phone app

          • This data is sent directly to and only accessible by our Engineering Team
 

Transferring Calls with Call Switch

    Call Push

      • When you press the Switch button, calls are pushed from the app to another device

      • This causes all devices including all analog phones sharing the telephone number ring simultaneously

      • Answer the ringing device that you wish to push the call to

      • Please Note: Pushing the This device (mobile) button moves the call to the mobile telephone number programmed during setup or in Settings > Account Settings > Mobile Number  
     

    Call Pull

      Calls can be pulled to the device in your hand

       

      1. During an incoming call, press  in the upper right hand corner of the app

      2. You see Call Available to Pull at the top of the menu

      3. This is a two-step process to ensure active calls are not pulled to a device in error
 

Logging Out

    The Wave Cloud Phone app pushes notifications even if it is shut down

    • To stop all notification, launch the app and then Log Out

    • Log Out for iOS devices is located in the Side Navigation Menu

    • To log out of the Android version, push the Android Menu Button for the Log Out option

      • The Android Menu button is usually an external button depending on the model of the phone / tablet
 



Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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