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Resolution Steps

Voice Mail Set Up

    • Dial *9 from your phone line; the tutorial guides you to

      • Create a new personal pass code:

        • PIN must be four to twenty digits long

        • Cannot be a sequence of numbers (1,2,3,4) 

        • Cannot be the last four digits of the phone number

      • Record a name announcement

      • Record a personal greeting or select a standard greeting options

        • To update future greetings, press 3 from the greetings menu


Check Messages from Home

    • Dial *9 or your telephone number

    • At the prompt, enter your PIN

    • Follow the prompts to access your messages


Check Messages When Away from Home

    • Dial your telephone number

    • Press the star (*) key during the recorded greeting

    • At the prompt, enter your PIN

    • Follow the prompts to access your messages

Voice Mail Commands

    • When listening to messages, follow these commands

      • Save a message: press 2

      • Fast-forward 5 seconds: press 99

      • Rewind 5 seconds: press 77

      • Keep the current message and skip to the next message: press #

      • Delete a message: press 3

      • Reply to a message: press 4

      • For helpful hints: press 0



Delete a Message Permanently

    • When pressing 3 to delete a message, it is moved to a folder

    • If the folder is not emptied, the mail box may say it is full  

    • To permanently clear a deleted message:

      • Log into your voice mail as normal

      • Choose option 6 to Play deleted messages

      • Press 3 to delete a message permanently


Reset PIN


Change Number of Rings to Voice Mail

    • Change the number of rings in the Phone Portal
      • Click Settings tab

      • Click Messages tab

      • Under General, increase the number of rings by increasing the seconds

      • Click Apply

        • One ring =  6 seconds 



Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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