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Introduction
  • High data usage takes up additional resources to manage our network in order to maintain reliable internet access for all customers


  • The fair solution is for heavy data users to contribute more towards the resources required

  • Our data allotment is not a usage cap that cuts off service when it reached the limit; instead, when the allotment is exceeded accounts are charged a small fee for overages



  • See the Policies, Agreements, Terms of Service and Scope of Support on our website
Resolution Steps


Checking Your Data Usage

    • Login to MyWave at https://my.wavebroadband.com/login and Click on the View Data Usage

      • Users can also set up an email alert by clicking on the Usage Email Alerts option on the right hand column

      • Data usage tracking updates every 24 hours, between 12AM-2AM, from the day before, and resets at the end of each calendar month

      • Data usage consists of both uploads and downloads, on all devices in a customer home at the account level

      • Tracking is only on the amount of data used, not what the data is or any specific internet activity

 

Data Transfer Amounts - Typical Usage


    Typical Usage - Averages Average File Size   Equivalent Amt for 100GB Quota Equivalent Amt for 300GB Quota
    Email 59KB Send or Receive 1,694,915 emails  Send or Receive 5,084,745 emails 
    Web Page 130KB View 769,230 web pages  View 2,307,690 web pages 
    Song File 4MB Download 25,000 song files  Download 75,000 song files 
    Digital Photo 5MB Download 20,000 digital photos  Download 60,000 digital photos 
    SD Movie 2GB Download/Stream 50 SD movies  Download/Stream 150 SD movies 
    HD Movie 5GB Download/Stream 20 HD movies  Download/Stream 60 HD movies 
    Hour of Online Gaming  15-30MB Online gaming for 3,400 hours  Online gaming for 10,200 hours 
 

Bandwidth / Data Allotments - Residential:

    Residential Package; Data Quota
    High Speed 3 100GB
    High Speed 5 100GB
    High Speed 6 100GB
    High Speed 10 100GB
    High Speed 15 300GB
    High Speed 18 300GB
    High Speed 30 300GB
    High Speed 35  300GB 
    High Speed 50 300GB
    High Speed 55 400GB
    High Speed 100 400GB
    Power User 110 1TB
    High Speed 250 500GB
    High Speed 500 1TB
    High Speed GIG Unlimited incl. 
    Cablespeed 300GB
    Cablespeed Lite 100GB

 

Bandwidth / Data Allotments - Business:

    Business Package  Data Quota
    Business High Speed 10 200GB
    Business High Speed 15 300GB
    Business High Speed 18 600GB
    Business High Speed 30 600GB
    Business High Speed 50 600GB
    Business High Speed 55 600GB
    High Speed 80 600GB
    Business High Speed 110 1TB
    Business High Speed 250 1TB
    Business High Speed GIG 1TB
 

Data Usage Doesn't Match or Too High

    • Data usage is tracked by the modem's MAC address, which is unique to the services

    • Make sure the router is secured; unsecured Wi-Fi access may cause higher usage due to unauthorized access

    • Run a virus scan / malware check on all devices viruses and malware increase data usage

 

Data Allotment Upgrades

 

Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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