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Introduction
  • Aspect Ratio is the proportion between the width and height of a TV screen

  • Resolution defines the amount of pixels displayed on the screen

    • 4K (Available on some TiVos)

    • 1080p  (Available on TiVo)

    • 1080i

    • 720p

    • 480i (Standard Definition)

    • i or p refers to the scanning technology

      • i = Interlaced scanning technology. It scans and refreshes even and odd lines separately, but produces very sharp pictures in general when the image is still or has little motion

      • p = Progressive scanning technology (newer). Scans and refreshes all lines at the same time. Progressive scanning produces smoother motion with less blurring. It's perfect for high action movies and sports.
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Resolution Steps

 



TiVo

    Resolution

      4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        TiVo Central | Settings & Messages | Audio & Video Settings | Video Resolution
          

        • Select all Output Format(s) compatible with the TV

        • Highlight and select  Continue

        • Press Thumbs Up three times to confirm  

        • Press the Live TV button to view programming

       

      4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4 with Voice

        TiVo Central | left arrow to Menu | Settings | Audio & Video Settings | Video Resolution

          

        • Choose the highest resolution compatible with the TV

        • Selection is automatically saved; press OK

     

    Aspect Ratio

      Change Aspect Ratio:

        • 4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Audio & Video Settings | TV Aspect Ratio


        4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4 with Voice

        • Go to TiVo Home | left arrow to Menu | Settings | Audio & Video Settings | TV Aspect Ratio


        • Select 16:9 Widescreen for a widescreen HD TV or 4:3 Classic Screen for a square, SD TV
       

      Aspect Correction Mode:

        • 4K 6 Tuners, 6 Tuners and Minis on TiVo Experience 3

        • Go to TiVo Central | Settings & Messages | Audio & Video Settings | Aspect Correction Mode


        4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4 with Voice

        • Go to TiVo Home | left arrow to Menu | Settings | Audio & Video Settings | Aspect Correction Mode


        • Panel: adds letterbox bars or side bars to the picture to fill the screen, keeping the program's original aspect ratio

        • Zoom: enlarges the picture to fit the 16:9 screen without distortion

        • Full: stretches the picture to fill the entire TV screen without adding letterbox bars or side bars

        • This graphic explains the process
 

iGuide (Motorola, Arris Boxes)

    4:3 HDTV (Square)

      1. Power the cable box off but leave the TV on (press the CBL power button on the remote)

      2. Press Menu (on the converter or remote) within 3 seconds. The user settings screen will appear

      3. Using ►, ◄ keys, change TV Type to:

         

      4. Press the  CBL power button  twice to get back to live TV and test the picture
     

    16:9 HDTV (Widescreen)

      1. Power the cable box off but leave the TV on (press the CBL power button on the remote)

      2. Press Menu (on the converter or remote) within 3 seconds. The user settings screen will appear

      3. Using ►, ◄ keys, change TV Type to 16:9

      4. Scroll down to HDMI/YPbPr OUTPUT  (or DVI/YPbPr OUTPUT depending on model)

      5. Using ►, ◄ keys, change setting to the highest resolution your HDTV is capable of (example: 1080i)

      6. Scroll down to 4:3 Override

      7. This setting will display a 4:3 image the way you want to fit on a 16:9 screen

      8. Set to STRETCH. If set to anything else, you will get left and right borders on a 4:3 picture

      9. Press the  CBL power button  twice to get back to live TV and test the picture
 

Passport (Scientific Atlanta, Cisco Boxes)

    4:3 HDTV (Square)

      1. On the remote, press Menu twice for the Settings Menu

      2. Scroll to and select Audio/Video, then Video Output Format

      3. Choose 480p Std and arrow right to select Zoom or Letterbox, then press A to confirm changes

        • Zoom: 4:3 Standard programs display normally; 16:9 HD programs are cropped to fill the screen

        • Letterbox: 4:3 Standard programs display borders on all sides to maintain the image; 16:9 HD programs display borders on top and bottom

      4. Press A again to accept the change; if the display doesn't change after 15 seconds, the selected output is not supported by the customer's TV

      5. You can also change the color of the left and right borders
     

    16:9 HDTV (Widescreen)

      1. On the remote, press Menu twice for the Settings Menu

      2. Scroll to and select Audio/Video, then Video Output Format

      3. Choose 1080i Wide and arrow right to select Preserve, Stretch or Sidebar, then press A to confirm changes

        • Preserve 4:3 Pic - 480i / 480p: 4:3 Standard programs display with borders on the left and right side

        • Stretch 4:3 Pic: widens 4:3 Standard programs to fit the a 16:9 screen

        • Sidebar 4:3 Pic: zooms in on 4:3 Standard programs to crop the top and bottom

        • This graphic explains the process

      4. Press A again to accept the change; if the display doesn't change after 15 seconds, the selected output is not supported by the customer's TV
 

HD-DTA

    1. Press Menu button on the remote 

    2. Select Settings

      If hooked up to TV with HDMI

        1. Select HDMI Setup

        2. Select TV Aspect Ratio

        3. Choose from the following aspect ratios:

          • Auto (recommended)

          • 4:3 (Standard)

          • 16:9 (Wide Screen)

        4. Select Apply

        5. Select TV Output Resolution:

          • Auto (recommended)

          • 1080i

          • 720p

          • 480p

        6. Select Apply
       

      If hooked up to TV with standard coaxial cable

 

Arris Gateway

    Resolution

      1. With the TV on, press the Menu button on the Arris Gateway remote 

      2. Use the ◄ or ► keys on the remote to scroll to Settings 

      3. At the Settings screen, scroll down to and select TV Setup

      4. Select the highest resolution your HDTV is capable of (example: 1080i)

      5. Scroll to close and press OK when finished.
     

    Aspect ratio

      1. With the TV on, press the Menu button on the Arris Gateway remote 

      2. Use the ◄ or ► keys on the remote to scroll to Settings 

      3. At the Settings screen, scroll down to and select Aspect Ratio

        4:3 TVs

         

        16:9 TVs

          • Select Widescreen (16:9) TV

          • You are given two options to view 4:3 programming on your TV

          • Stretch stretches the picture to fit but will distort it 

          • Standard maintains the 4:3 programming shape, but there will be black bars on the sides

          • Scroll to and select Close when finished


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps