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Resolution Steps

If you are using a 3rd party VoIP provider (Vonage, Skype, etc) 

    There is no reason to perform these steps. If your phone service is working, the internet connection is working

    Power cycling the cable modem in these instances will disconnect your call

Power Cycling Your Digital Phone Cable Modem (EMTA)

    If you are speaking on your digital phone number connected to this device, there is no reason to perform these steps; Your internet connection is already working. 

    Power cycling the cable modem in these instances will disconnect your call

    1. Disconnect cord that supplies power to the EMTA

    2. Take off battery cover and remove the back-up battery

    3. Wait 60 seconds

    4. Plug power cord back in 

    5. Re-install back up battery, and reinstall cover

    6. Wait 30 seconds, then check for dial tone 

Power Cycling Your Cable Modem

    1. Disconnect power from the router/eero and/or Shut down the computer

    2. Unplug the modem's power cord from the electrical outlet, not from the back of the modem (when possible) 

    3. Wait about 60 seconds

    4. Plug the power cable back into the wall outlet

    5. The power light should light up on the cable modem  -make sure there is power to the wall outlet and the power cable is plugged in all the way

    6. Turn the computer on and/or plug the power back into the router

Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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