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Introduction
Resolution Steps


Experience 4


    Icon

    Meaning

    Recording will be kept until space is needed
    Recording may be deleted to make room for other recordings you have requested, but only if space is needed
    Recorded program saved until manually deleted (keep until I delete)
    Show is currently being recorded
    Partial recording (recording was interrupted)

    This item is a streaming video
    (combined with an icon above (example: ) means you can delete the recording and keep a streaming video in its place to save recording space)
    TiVo Suggestion. Recorded only if space is available, and are the first to be deleted when space is needed
    Get more information about this episode
    Delete this episode
    Show is airing live
    New Episodes available
    Available to record through TiVo Guide / existing recording in My Shows
    Available through the Netflix App
    Available through the Hulu Plus App
    Available through the HBO GO App
    Available in High Definition
    Recorded program has been deleted
    Program recorded by a OnePass search
    Program recorded by a WishList search
    A favorite or one thumbs up rated program as seen in show descriptions
    A one thumbs down rated program as seen in show descriptions
       Restart/Catch Up feature available for this show (IPTV Boxes only)
    Show cannot be recorded/downloaded due to conflicts or copyright protection, appears in the To Do List
    VOD is forced to expire per copyright policy, and will be deleted in less than 72 hours, but in more than 24 hours
    VOD is forced to expire per copyright policy, and will be deleted in less than 24 hours
 

Experience 3


    Icon

    Meaning

    Recording will be kept until space is needed
    Recorded program will be deleted within 72 hours if space is needed
    Recorded program will be deleted within 24 hours if space is needed 
    Recorded program saved until manually deleted by user (keep until I delete)
    Show is currently being recorded
    Recorded program in the process of downloading or transferring from another TiVo
    (Experience 4 - unavailable)
    Program recorded by a WishList search


    Streaming content available through OnePass; blue means available to stream and gray means unavailable
    TiVo Suggestions
    Contains more than one episode of the same series
    Contains more than one episode of the same series; at least one is currently recording
    Contains one or more programs recorded by a WishList search
    Contains all programs recorded as TiVo Suggestions
    Contains all programs recorded as TiVo Suggestions when one or more suggestions are recording
    Available to record through TiVo Guide / existing recording in My Shows
    Available through the Netflix App
    Available through the Hulu Plus App
    Available through the HBO GO App
    Available in High Definition
    Recorded program has been deleted

    Promotional offers appear on TiVo Central, My Shows, and the Pause menu

    • No opt out option available; to hide ads when a show is paused, press the Down Arrow on the TiVo remote
    A favorite or one thumbs up rated program as seen in show descriptions
    A one thumbs down rated program as seen in show descriptions
    Recording scheduled, appears in the Guide
    OnePass recording scheduled, appears in the Guide
    Wishlist recording scheduled, appears in the Guide
    Show cannot be recorded/downloaded due to conflicts or copyright protection, appears in the To Do List
    VOD is forced to expire per copyright policy, and will be deleted in less than 72 hours, but in more than 24 hours
    VOD is forced to expire per copyright policy, and will be deleted in less than 24 hours


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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